Business Process Improvement

Each and every process in your business matters. By utilizing business process improvements methodologies our SAS team will help you evaluate your current processes and adapt them with the intent to increase productivity, streamline workflows, increase profitability or adapt you business to your changing needs. SAS is here to ensure your organization can reach its full potential when all your processes are as efficient and effective as they can be.

In the Business process improvements, SAS will help your team identify ways to automate manual work, identify if there are any bottlenecks and implement straits to help you become more effective.

We use several but related approaches such as:

Continuous Improvement (TQM):   Raising the performance of existing business processes with a series of incremental improvements.
Process Re-Engineering:  The fundamental rethinking and radical redesign of business processes to achieve dramatic breakthroughs

There are five main steps to business process management that our SAS consultants will follow:

1. Analyze: Create a process map by looking at your current processes and map them from beginning to end
2. Model:  Start drafting approaches; what you want the process to look like. (You’ll have found any inefficiencies in the first step, and you can draft how you would like to solve them in this stage.)
3. Implement: Put your model to action. In this stage, the team will need to establish key success metrics to help gauge whether or not the changes made were successful.
4. Monitor: Watch and decide whether or not your project is successful. (Have the success metrics you identified in step three started to improve?) 
5. Optimize: As the process evolves, continue to look for inefficiencies and optimize as you go.

Past Projects

International Copier Company

SAS assisted this $60M service provider with business process reengineering, as well as the selection and implementation of a new ERP System. We worked with six process improvement teams representing the organization’s key business units for customer service.  After training each on BPI concepts and techniques, we helped to identify key performance indicators for every core process, mapped out “as-is” processes, identified obstacles to achieve performance improvement, brainstormed and prioritized improvement strategies, mapped “to-be” processes, and developed implementation plans for all management-approved updates.

Northwest Food Processor

This manufacturing company’s initial difficulty with accurate inventory management led to an increase in short shipments of customer orders. Our challenge was to reduce customer order-to-ship cycle time, improve inventory accuracy, and minimize short shipments. Working with a team from sales and their distribution warehouse, we mapped “as-is” processes, identified obstacles to timely and accurate order and inventory processing, and developed a list of continuous improvement ideas to achieve their goals.