International Copier Company
SAS assisted this $60M service provider with business process reengineering, as well as the selection and implementation of a new ERP System. We worked with six process improvement teams representing the organization’s key business units for customer service. After training each on BPI concepts and techniques, we helped to identify key performance indicators for every core process, mapped out “as-is” processes, identified obstacles to achieve performance improvement, brainstormed and prioritized improvement strategies, mapped “to-be” processes, and developed implementation plans for all management-approved updates.
Northwest Food Processor
This manufacturing company’s initial difficulty with accurate inventory management led to an increase in short shipments of customer orders. Our challenge was to reduce customer order-to-ship cycle time, improve inventory accuracy, and minimize short shipments. Working with a team from sales and their distribution warehouse, we mapped “as-is” processes, identified obstacles to timely and accurate order and inventory processing, and developed a list of continuous improvement ideas to achieve their goals.